Terms & Conditions

Terms and Conditions of Use for LGV Training Website

Welcome to the LGV Training website. These Terms and Conditions ("Terms") outline the rules and regulations for your use of our website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Website.

Website Use

• •License: LGV Training grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal and non-commercial purposes. You may not use the Website for any unlawful or unauthorized purposes.
• •Third-Party Applications: Please note that certain third-party applications or services integrated with our website may utilize cookies or collect personal information as necessary for their functionality. These applications are governed by their respective privacy policies and terms of use.

Intellectual Property

• •Ownership: The Website and its content, including text, graphics, logos, images, videos, software, and trademarks, are owned or licensed by LGV Training and are protected by intellectual property laws.
• •Restrictions: Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, display, perform, or create derivative works of any part of the Website without prior written consent from LGV Training.

User Obligations

• •Lawful Use: You agree to use the Website in compliance with applicable laws, regulations, and these Terms. You shall not engage in any activities that may harm, disrupt, or interfere with the functioning of the Website or its users.
• •Prohibited Content: You must not upload, post, transmit, or otherwise make available any content that is unlawful, defamatory, infringing, obscene, or violates any third-party rights.

GDPR Compliance and Privacy

• •Data Collection: While LGV Training does not directly collect personal information, certain third-party applications integrated with our website may collect and process personal data as governed by their respective privacy policies and legal requirements.
• •Cookies: We utilize cookies on our website for functional and analytical purposes. By using the Website, you consent to the use of cookies in accordance with our Cookie Policy.
• •Data Protection: LGV Training is committed to protecting your privacy and handling personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information on how we handle personal data, please refer to our Privacy Policy.

Disclaimer of Warranties

• •The Website is provided on an "as is" and "as available" basis. LGV Training makes no representations or warranties of any kind, whether express or implied, regarding the accuracy, reliability, or availability of the Website.
• •LGV Training does not warrant that the Website will be error-free, uninterrupted, or free from viruses or other harmful components. You acknowledge that your use of the Website is at your own risk.

Limitation of Liability

• •To the extent permitted by law, LGV Training shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website.
• •LGV Training shall not be responsible for any actions, content, or conduct of third parties on the Website. You acknowledge and agree that your interactions with third parties are solely between you and the third party, and LGV Training shall have no liability for any disputes or damages arising from such interactions.

Modifications to the Terms

LGV Training reserves the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting the updated Terms on the Website. Your continued use of the Website after the modifications will signify your acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where LGV Training is located. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

1. Interpretation & Definitions of Contract Terms

• •Your booking is protected under The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
• •“Writing” or “written” within this context includes emails, letters, and SMS unless expressly stated otherwise.
• •‘Booking Confirmation’ refers to the training schedule and any additional services outlined in the confirmation email provided to you.
• •‘Program’ refers to the training and instructional services provided, as specified in the Booking Confirmation.
• •‘We,’ ‘us,’ or ‘our’ refers to LGV Training Bristol.
• •‘Trainee’ or ‘you’ refers to the individual or entity entering the Contract, including your legal representatives, successors, or assigns, as applicable.
• •‘Working day’ means any day except Saturdays, Sundays, or UK public holidays when banks in London are open for business.
• •These terms become legally binding when we send you a Booking Confirmation, either by registered post or email, at which point a contract is established.
• •You may cancel the contract under your legal rights, as detailed in clause 8. We also reserve the right to cancel the Contract as outlined in clause 7.
• •Each clause in these terms operates independently. If a court or relevant authority finds any clause to be unlawful or unenforceable, the remaining clauses will remain in effect.
• •We may transfer our rights and obligations under this Contract to another party. We will inform you in writing if this occurs, but it will not affect your rights or our obligations.
• •You may only transfer your rights or obligations under this Contract with our written consent.
• •This contract is strictly between the contracting parties and does not confer any rights upon third parties for the enforcement of its terms.
• •This Contract, along with any disputes or claims arising from its provisions or its formation (including non-contractual disputes or claims), shall be subject to the governing laws of England. Furthermore, the parties involved consent to the exclusive jurisdiction of the courts of England and Wales.

3. Training Timelines

• •Theory Training (Module 1 & 2): Your access to online training software is valid for 90 days. You must schedule your tests for both modules within this period. Refer to clause 3.e for extension requests.
• •Practical Training: For Cat D1, Cat D, Cat C1, Cat C, and Cat C+E training, you should book all elements (theory test and practical) within 9 months of starting and complete your training within this timeframe. If you have purchased only practical elements, you must complete all training within 6 months.
• •Training Tests (3a and 3b): Driving tests consist of two parts. You must pass the 3a test before attempting the 3b test. Both tests should be scheduled and confirmed on or before the first day of training with the DVSA. If you fail the 3a test, the 3b test will be forfeited, and you will receive training instead unless a retest is passed before the 3b test (fees may apply). You must bring your 3a pass certificate to the 3b driving test. You are required to pass the 3b test within 6 months of obtaining the 3a certificate. Otherwise, you must retake the 3a test, with applicable fees.
• •Classroom Training (Periodic CPC, ADR): If you have purchased classroom training, you must schedule and complete your training within 6 months of starting your program.
• •Extensions: If you require additional time to complete your training, you must request an extension in writing via email to info@lgvtrainingbristol.com. We reserve the right to charge a fee for granting an extension.
• •Incomplete Training: If you do not complete your training within the specified timeframes and have been given reasonable opportunities to do so, without our agreement to an extension, you will not be entitled to any refunds.
• •Training Validity: If you do not book and complete your practical training within nine months of the initial transaction, the course will become void with no refund.
• •Missed Training Due to Illness: In the event of missing any training or tests due to personal reasons such as traffic or illness, rescheduling will not be facilitated, necessitating the purchase of additional training/tests. Should training be cancelled due to unforeseen circumstances such as inclement weather or strikes, we absolve ourselves from any liability for costs incurred by trainees, including loss of wages or transportation expenses. We advise procuring relevant insurance to mitigate the impact of such occurrences.
• •COVID-19: While we endeavour to adhere to the prescribed training timelines, it is important to note that disruptions caused by COVID-19 may lead to unforeseen delays. In the event that your course or tests are deferred or cancelled due to COVID-19, the timeline will be adjusted accordingly. Kindly be advised that we do not offer refunds for cancellations or delays resulting from the virus. However, rest assured that we are committed to promptly rescheduling your training and/or tests at the earliest convenience.

6. Our Responsibilities

• •We will coordinate your training program and finalise the dates through communication via phone, email, or SMS. Once the dates are confirmed, no alterations will be permissible. Refunds will not be provided for any date amendments or cancellations.
• •The practical training will take place between 6 a.m. and 6 p.m. on weekdays. It is important to note that there may be necessary adjustments to the schedule, including appointments, lessons, and tests, subsequent to confirmation. Any modifications will be considered integral to the program, and it is understood that the specifics of the program are subject to change.
• •Training can be conducted using either a manual or automatic vehicle. In the absence of a preference, the next available vehicle will be booked for you. Please note that gear-shifting modules are not available in automatic vehicles.
• •Practical training may be conducted on a one-to-one or two-to-one basis, allowing trainees to share the vehicle.
• •Each aspect of the training is subject to assessment by the respective agency, such as DVSA, RTITB, ALLMI, or ITSAAR. While we are responsible for arranging your tests, we cannot guarantee successful completion. Should any dissatisfaction arise with regard to examiners, it is advised to address such concerns directly to the relevant agency.
• •We shall not be held accountable for circumstances beyond our control. In the event of such circumstances impacting the program, we shall endeavour to promptly resume its operation.
• •In the event of mechanical malfunctions, we will arrange for a substitute session to be conducted at a later date or alternate location, utilising a replacement vehicle. Additionally, supplementary instruction will be provided to compensate for any instructional time lost. If a vehicle issue impacts a scheduled assessment, we will schedule a retest without incurring any additional fees.

7. Your Responsibilities

• •You are required to attest to meeting the specified eyesight standards, being in good health, devoid of any mental or physical disability, possessing a valid driving license for the relevant vehicle, and not being subject to any legal restrictions that would prohibit you from operating a vehicle on public roads.
• •Should you insist on taking a test without adequate preparation, be advised that we reserve the right to cancel your program without prior notice or refund.
• •In all program-related matters, your cooperation is imperative, and we require that you provide requested information or materials to facilitate your training.
• •It is your responsibility to confirm your daily start and finish times with your instructor. Failure to provide prior notice of any absence from the program will result in the forfeiture of any entitlement to a refund. Unless otherwise stipulated at the time of booking, it is imperative that you maintain availability between the hours of 6 am and 6 pm on working days throughout the duration of the training.
• •Please ensure that you possess a valid driver’s license and bring the original license, along with any relevant test pass certificates, to your training and tests. Failure to provide these documents may lead to the forfeiture of the course, with no refund.
• •It is essential to adhere to punctuality and display diligence in fulfilling assigned tasks and duties throughout the program, and in completing any requisite administrative obligations.
• •You are expected to refrain from consuming alcohol, drugs, or any other intoxicating substances during your training sessions. Attending training while under the influence of such substances is strictly prohibited. Any transgression may lead to immediate expulsion from the program, and we retain the right to terminate the contract without issuing a refund.
• •Trainees are required to conduct themselves in a manner befitting the standards of the training environment. We retain the right to promptly terminate a course if, based on reasonable judgment, a trainee driver is found to have exhibited inappropriate behaviour. This encompasses instances of verbal or physical abuse directed towards our staff, training partners, or DVSA personnel. In the event that a trainee driver seeks to challenge such a determination, the prescribed course of action involves adhering to the complaints procedure and lodging an appeal with the Customer Services Team.
• •During their practical training, trainees are strongly advised against undertaking additional work commitments and are expected to maintain full availability throughout the course. If we suspect or been informed a Trainee is working while training, we will refuse that trainee to train and no refund will be given to the trainee for any missed learning. If a trainee demonstrates signs of fatigue or exhaustion, rendering it unsafe to continue driving, the instructor or examiner retains the authority to suspend the training until the trainee is deemed fit to resume. Any missed sessions or tests resulting from this will be deemed forfeited, and no refunds will be issued.
• •We must adhere to the prevailing licensing legislation at the time of booking. In the event of legislative amendments affecting your course reservation during your stay, we will exert every reasonable effort to apprise you and offer guidance on how the modifications may impact you. Alterations to legislation may necessitate the acquisition of supplementary courses for compliance, for which any associated costs are the customer’s responsibility.
• •The instructor or examiner retains the authority to suspend training or tests in the interest of road safety, we are not responsible for the costs of extra training or tests, and they will be covered by the trainee and be paid to us only. No fees must be paid to anyone other than LGV Training Bristol.
• •In compliance with the GDPR Data Protection Act, personal information will be processed in a fair and lawful manner and will only be collected for specified purposes. All information will be accurate, kept up to date, and not retained for longer than necessary. We will not sell or pass your personal data to third parties without your consent.
• •All calls made by LGV Training will be recorded for training and monitoring purposes, in line with the Data Protection Act 1988.
• •LGV Training reserves the right to modify or revise these Terms and Conditions at any time. By signing, you acknowledge your agreement to the terms and conditions.

8. Refund Policy and Procedure

• •Under consumer protection laws, such as The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days of booking if you change your mind. This entitles you to a full refund and is commonly known as the “cooling-off period.” If you request that your training program begin within this period via the service agreement, you confirm in writing that you are waiving your right to receive a full refund. If your program is booked and therefore commences during the cooling-off period at your request, £600 will be deducted from any applicable refund to cover the set-up costs of your course.
• •Refund schedule based on time since payment: Within 14 days and services not started — Full refund given. Within fourteen days and services started — Full refund, deductible of services provided as per clauses in section 8.a above. After fourteen days but less than one month — Deduction of 60%. One month to three months — Deduction of 70%. Three months to six months — Deduction of 80%. Six months to nine months — Deduction of 90%. Nine months or longer — No applicable refund.
• •Refund calculations will remain valid for a period of two weeks. Should the calculated refund not be accepted within this specified duration, it will be rendered void. Consequently, the trainee will be required to create a new refund request, which may incur increased cancellation charges and a reduced refund amount. No refund will be given to any learner who cancels or amends their course 10 days before their course starts.
• •Pass Protection and CPC courses will not be eligible for a refund outside of our fourteen-day cancellation period.
• •Upon successful payment, customers will be emailed a service agreement. It is the trainee’s responsibility to read through the Terms and Conditions before responding.
• •Once a training course is booked (training dates confirmed in writing), no alterations will be permissible. Refunds will not be provided for any date amendments or cancellations. Any remaining courses not booked will be dealt with separately, in line with clauses 8.b and 8.c above.
• •In the case of a chargeback, if a refund request is already in progress, we will handle it through the acquirer and suspend direct engagement with the refund process. Any training related to the chargeback/retrieval will be suspended until the matter is resolved. Successful retrieval will result in immediate training cancellation, while unsuccessful retrieval will require written confirmation from the acquirer before training can resume. For chargeback/retrieval status inquiries, please contact your card issuer.
• •Full refunds are not permitted after fourteen days unless under specific circumstances: DVLA Medical Disqualification — in the event of receiving a notification from the DVLA indicating that you have not passed the driver’s medical examination or are deemed medically unfit to proceed with the training, you will be entitled to no refund for any unused portions of your course. It is imperative that a copy of the DVLA’s letter confirming a permanent medical disqualification is provided. You must notify our customer service team within 180 days of booking about a medical or licensing issue from the DVLA.
• •DVLA License Revocation — should your driving license be revoked by the DVLA because of a driving conviction, thus impeding the completion of the training program, we will promptly suspend any scheduled training. Subsequently, we will necessitate a verifiable copy of the DVLA’s revocation notice before any refunds of any unused portions of your course can be processed. Any learner who does not have the correct category on their licence to do their course will not be able to do the course and no refund will be given to the learner. The learner will forfeit the course and all monies paid.
• •Imprisonment — in the event of an individual’s imprisonment preventing the completion of the program, any remaining training sessions will be voided, and no refunds will be issued for any course components that are yet to be booked. It is imperative to provide official documentation from the court or correctional facility verifying the individual’s imprisonment for the refund process to be initiated.

Acknowledgement

By using the LGV Training website, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns regarding these Terms, please contact us for further clarification.